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Today I finally did a job I had been avoiding for a while as I knew it would not be an easy task. The paperwork and registration necessary to allow us to have Hetty our Dexter cow. Now you might think that smallholding would be a relatively simple task, free from bureaucracy. Think again. Sometimes it seems like a full time secretary is needed to keep track of the forms, logs, medicine journals and passports associated with keeping livestock.
The task began at 9am with a call to the the local Animal Welfare Office to clarify a few details relating to the annual sheep and goat survey, as our sheep and goats are naughty and often cross the track into England we needed the
CPH number of the common land to complete the form. It clearly stated on the form that if you were in any doubt of the
CPH number of common land give them a ring. So I did.
"Sorry, cant help you, unless you know your
RCL number."
"Excuse me?"
"The common land has a
RCL number, we need that to find the
CPH. Can you give me the name of the common, I'll see what I can find on the system."
I gave the name. There was much bashing of a keyboard.
"Where you live doesn't exist, sorry. You need to phone your local office for the
RCL."
Another phone call. A different office. I now have the
RCL number.
I phone the first office to pass on such vital information. "Thank you, your
CPH number is......"
Tracey filled in the boxes on the form while I paced around the kitchen and vented my spleen over the
CPH being almost the same as the
RCL but with the addition of five zeros in front. "Look on the bright side, at least they gave you the number to register Hetty, the
BCMS office" she said soothing ruffled feathers.
I dialed. I could not understand a word but was used to the bilingual messages when phoning Welsh agencies. I waited for the English version. "Bore
Da" the irate Welsh voice repeated.
"Hello"
"Bore
Da" emphasising the
Welshness of the phrase.
"
Erm..... Hello" I could hear myself sounding more English.
"
Ydych chi'n syraed Cymraeg?"
"
Erm...."
"...
tipyn bach?"
Erm... Mae
fy hofrenfad yn llawn llyswenodd" I stammered.
There was a frosty silence. "Your hovercraft is full of eels is it?"
"No I'm sorry I don't speak Welsh"
"Then why have you phoned the Welsh language helpline?"
"I'm trying to contact the
BCMS"
"You have, the Welsh version, English farmers need to call a different number"
"But I'm English and farm in Wales"
There was an audible sigh. "Then you need to register with us."
"Great, can I?"
"Have you a herd number?"
"No that's what I am phoning for"
"No, (sigh) you register with us once you have a herd number, you need to get the number from your local office, whats your
CPH....then its Cardiff, when you have that get back to us."
"
Ok, what exactly does
BCMS stand for?"
"British Cattle Movement Society!" each syllable delivered like a bullet.
Right.
Cardiff office. Very efficient. Like the Spanish Inquisition. "How many goats do you have? Why do you keep them? What purpose do the sheep serve? How many poultry do you have? Exactly how many ducks? Why? Pigs? What are they for? You? How many have you got, none? Well I'll mark you down as having one, but if you get more than six let me know. Herd number? Same as the number for your Sheep. What? of course I'm sure its the same number, yes the
BCMS would have known its the same. Goodbye"
Back onto the
BCMS.
This time the English language version.
A familiar acid voice answered.
"Hello, have my herd number,
Ok I'll hold"
A friendly voice finally stopped Robbie Williams singing about Angels. "You wish to register your herd?"
Finally. "Yes please"
"What part of England are you from?"
"The Welsh part"
"Oh sorry I assumed you were in England as you called the English helpline, but don't worry I'll deal with it for you"
Three minutes of talking to the helpful lady in
Peterborough later we were done. Despite the runaround we are now registered cattle keepers and Hetty will soon take up residence somewhere at Rock HQ. If the Government want to save a few quid I can think of a few offices where they could make a good start.